We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [EMAIL ADDRESS]. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [EMAIL ADDRESS].
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [EMAIL ADDRESS].
Beautykart is a Montreal-based brand that finds its roots in the consciousness of everything surrounding us. This value combined with our passion for natural skincare makes of Beautykart a company that offers natural products that are effective and of high quality.
"Our mission is to promote the power of plants through high quality body products, made from natural ingredients and with respect for everything around us."
Meet Marilyne, beautykart Founder
Marilyne, who holds a master's degree in microbiology, has been developing her own cosmetics for years.
Because of her very sensitive skin, she found that the products available in pharmacies and large stores didn’t suit her. This led her to try natural ingredients, and she quickly realized the power of them on her skin.
BKIND was born in 2014 and is the result of the combination of Marilyne’s interest in natural cosmetics and expertise in microbiology.
We opened our first store in 2017 in the Old port of Montreal. Here, we started offering packaging-free and bulk products, and we could welcome our customers in person for the first time.
In August 2019, we opened a new boutique on Saint-Laurent Boulevard, in Montreal. This is where our ideas are drawn from, where our projects come to life and where our team is ready to give you personalized advice on all our products. We can’t wait to see you!
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